Introduction

Crittenden Estate respects your privacy and we are committed to protecting it. This Privacy Policy sets out the processes and procedures, which Crittenden Estate will follow in relation to the treatment of personal information. It includes information on how Crittenden Estate collects, uses, discloses and secures customer information. This policy also includes information about accessing and correcting personal information.

Your personal information is important to us

Crittenden Estate takes its responsibility to protect your personal privacy seriously. We only store contact information and purchasing history. We do not store credit card details.

Using and disclosing your personal information

Crittenden Estate will not use or disclose any information about you without your consent, nor will we access your communications on our website, unless required to by law.

Crittenden Estate Cellar Club membership

Crittenden Estate offers a more rewarding and personalised customer experience for its members. Members register and login each time they purchase wine from the Crittenden Estate website or elect to have the website automate the login process each time the browser on an individual's computer is directed to Crittenden Estate website. NOTE: Crittenden Estate recommends that users only choose to automate their login feature on non-public and non-shared computers. Crittenden Estate is not responsible for the level of access its members enable to their computers and/or the level of login automation they choose to opt for. Crittenden Estate allows access to its website without the need for membership.

Collecting personal information about you

When you engage in certain activities on this site, Crittenden Estate may ask you to provide certain information about yourself by filling out and submitting an online form. Compliance with this request is optional (except in the case of purchasing goods, where supply of information is mandatory to complete the transaction), as is the level in which you may choose to participate in any market research surveys available within our website. Crittenden Estate only uses personal information to better understand your needs and interests and to provide you with a more personalised service. You may be contacted by us in the following ways: Email, phone or by post. If at any time you no longer wish to be contacted by us please let us know and we will remove you from our database immediately.

There are two types of information we collect about you:

Personal information

This is information that is associated with the personal details you have chosen to provide when applying for Crittenden Estate Cellar Club membership. The accuracy of the information provided is outside of Crittenden Estate‘s control. Crittenden Estate’s online forms are enabled with field verification technology, which is only used to validate the format of the data provided. Field verification technology cannot validate the accuracy of the data provided. Crittenden Estate understands that many people choose to create an alias as a means of identification when it comes to subscribing to particular types of membership. Crittenden Estate will continue to refer to you by the name or alias that you have chosen, for as long as you choose not to update your personal profile. Crittenden Estate does not collect information about you from other organisations or from websites outside of Crittenden Estate website.

Non-personal information

This is information that is associated with usage and service operation and is not associated with a specific personal identity. Crittenden Estate may collect and analyse non-personal information to evaluate how visitors use our website. Non-personal data collected may include the pages visited on www.crittendenwines.com.au, unique URLs visited within www.crittendenwines.com.au, browser type and IP address. Most non-personal data is collected via the use of cookies or other analysis technologies. Crittenden Estate website uses cookies, web beacons and other technologies for data analysis and personalisation services. Crittenden Estate may also place adverts and banners on other websites that may use cookies.
Should you decide that you do not want Crittenden Estate to retain any personal or non-personal information, you can use the Preferences option on your browser program to remove all cookies and to set the browser option not to accept cookies in the future.

Securing your privacy

Several tools, policies and protocols have been used to safeguard the submission of information through Crittenden Estate website. Security measures have been integrated into the design, implementation and day-to-day functioning of the entire operating environment, as part of our continuing commitment to the security of electronic content and electronic transmission of information. All personal data that is transmitted via the Internet is encrypted using 128 bit encryption via Secure Socket Layer (SSL). Digital Certificates (SSL) is used by major reputable e-commerce sites throughout Australia and the World. www.crittendewines.com.au is secured using an SSL certificate as provided by the Bank/Payment Gateway Provider. You can check the level of security on any of Crittenden Estate‘s web pages where personal information is requested using the closed padlock on the bottom right hand corner of your browser window. Use of this secure technology ensures that your data can only read by the intended recipient. Should the data be intercepted by a 3rd party, the data's contents will remain unintelligible, unrecognisable and anonymous.
Crittenden Estate strongly recommends that you do not divulge your password to anyone in an unsolicited phone call or e-mail. When you choose to leave Crittenden Estate website from a password protected area, it is always recommended that you log off from the browser page or otherwise exit the browser page.

Offline Payment

We understand that you may still feel uncomfortable purchasing goods online at www.crittendenwiness.com.au so please call our customer service team on (03) 5981 8322 to place your order over the phone. Alternatively you can fax your order by downloading or requesting a copy of our fax order sheet and faxing it to (03) 5981 8366.

Three-digit validation code

When you order from Crittenden Estate, you will be asked for your credit card number and the expiry date on your card. In addition, you will be asked for a three-digit validation code. The code is located on the back of the card. The validation code provides an extra layer of verification.
The code is unique to your card. It is not embossed like your credit card number nor is it saved in your cards magnetic strip, so it is very difficult for fraudsters to access the number electronically or from a card imprint. So, when you provide your validation code to a merchant via the Internet or over the phone the merchant has additional proof that you have the card in your possession when the purchase was made.
The code is located on the signature panel at the back of your card. Although the full number is longer than three digits you only need provide the last three numbers when requested.

Storage of your personal information

Crittenden Estate will endeavor to take all reasonable steps to keep secure any information, which is held about you. Crittenden Estate stores all of its information on secure databases that are protected within controlled facilities. Crittenden Estate staff and all contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Crittenden Estate. Crittenden Estate will not be held responsible for events arising from unauthorised access to your personal information. To assist in keeping your personal information secure, you must never divulge your login details to any other party. Please notify us immediately if there is any unauthorised use of your account or any other breach of security. When placing an order we may record your contact details and details of your purchase in hard copy as standard office procedure. We do not store credit card details in any format.

Our use of cookies

When you visit www.crittendenwines.com.au you can access important information without revealing your identity. In order to provide you with a more personalised website experience, we might use cookies to track your visit. A cookie is small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It functions as your identification card, recording your information and preferences. It cannot be executed as code or deliver viruses.

While Crittenden Estate might use cookies to track your visit to www.crittendenwines.com.au, and our web servers automatically log the IP/Internet address of your computer, this information does not identify you personally and you remain anonymous unless you have otherwise provided Crittenden Estate with personal information. If you do not wish to receive any cookies you may set your browser to refuse cookies. In some instances this may mean you will not be able to take full advantage of parts of the Crittenden Estate website. The use of cookies can enhance your enjoyment of what is offered by Crittenden Estate, by helping to personalise your experience of our website. They can make it easier for you to shop online and can ensure that the information provided to you is most relevant to your needs and interests. Cookies can provide us with aggregated information on how people use our website and which advertisements are effective, thus helping us to continually improve our website.

Unsolicited email commonly known as SPAM

Crittenden Estate is a strong advocator against SPAM, and as such, Crittenden Estate will not send unsolicited emails without first asking you whether you wish to receive this information. Should you ever wish to cease receiving correspondence from Crittenden Estate, please follow the instructions on how to remove yourself from our mailing list (this information is available on all Crittenden Estate correspondence). Alternatively, you can login to your personal profile via the www.crittendenwines.com.au website and modify your profile accordingly. Should you choose to communicate your request to be removed from such a list using either email or one of our personal contact forms, please allow seven days for this request to be processed. You can access the information we keep about you.

Crittenden Estate and third party links

Crittenden Estate may provide links to third party websites that are not under the control of Crittenden Estate, subsequently, we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, Crittenden Estate strongly recommends that you examine the terms and conditions of using their website.

What to do if you have a problem or question

Crittenden Estate takes issues concerning privacy seriously and will endeavour to address these concerns immediately. If you have any further queries relating to our privacy policy, or if you have a problem or complaint, please contact us via our privacy feedback form or alternatively please contact one of our customer service representatives by email at info@crittendenwines.com.au.

Changes to our policies

Crittenden Estate is committed to being one of Australia's leading wine purchasing websites. As such, future additions and enhancements to the features of the www.crittendenwines.com.au website are envisaged. Crittenden Estate reserves the right to change our privacy policy as deemed necessary.

Further information on privacy in Australia

For more information about privacy issues in Australia and protecting your privacy please visit the Australian Federal Privacy Commissioner's website.